Frequently Asked Questions
Q: What is a “campus of comprehensive care?” Are you a nursing home, assisted living, or senior living center?
A: All of the above! United Hebrew of New Rochelle offers comprehensive services: independent senior housing, assisted living, skilled nursing and rehabilitation, memory support for those with Alzheimer’s or related dementias, respite stays, hospice and palliative care, and home health care services – all on our 7.5 acre campus in New Rochelle, NY. Our family of services allows older adults to age in place as their health care needs change.
Q: What geographic area do you serve?
A: United Hebrew of New Rochelle draws residents from all over, including Westchester County, the five boroughs of New York City, Connecticut, Long Island, and Florida.
Q. How do I know what level of care is right for my loved one?
A. Your doctor or healthcare professional may let you know, but we can help, too. Our eldercare specialists take time to learn about your loved one, and help you understand all of the senior-care options available to you. We encourage you to take a tour and ask questions now—well before a crisis unfolds. United Hebrew has a wealth of resources and information to help you navigate issues around eldercare, aging, and insurance. Contact our eldercare specialists, and we’ll answer your questions promptly.
Q. Can you tell me about the quality of care? Is United Hebrew licensed?
A. We are licensed by the New York State Department of Health, which surveys our campus annually to ensure that we meet the strictest standards. In fact, United Hebrew of New Rochelle has been recognized for exceeding several state and national standards of care. Learn more about our recognitions and awards. We have a highly trained staff. Best of all, we have one of the lowest employee turnover rates in New York State. Our Performance Improvement Committee meets regularly to continually work to maintain our quality care.
Q. How are families involved in life at United Hebrew?
A. We invite families to participate in the development of care plans for their loved ones. We also keep in close touch so that families are up-to-date on their loved one’s condition and progress. We encourage families to participate in our events and use our common spaces for special celebrations.
Q. My loved one is getting out of the hospital and I need a place immediately. Can you help?
A. We often have availability, which is ultimately determined by a person’s needs and a review of all referral materials. To have your questions answered promptly, please contact our Director of Admissions, Maria Hood, at 632-2804 x1148 or email firstname.lastname@example.org.
Q. Can I take a tour?
A. Absolutely! We welcome you, your family, and your friends for tours. We accept walk-ins but you may also schedule an appointed time for your visit. Please contact our Director of Admissions, Maria Hood, at 632-2804 x1148 or email email@example.com to arrange a campus tour.
Q. Do you offer short-term rehabilitation?
A. Yes. Our rehabilitation department is managed and staffed by Burke Rehabilitation Hospital’s nationally renowned rehabilitation specialists. Learn more about our rehabilitation services.
Q. May residents worship at United Hebrew?
A. Yes! United Hebrew is non-sectarian. However, we offer a variety of religious services for those who wish to participate.
Q. Are personal physicians allowed?
A. Yes, your personal physician is welcome at United Hebrew. We work together as a team to meet the unique care needs of your loved one.