Our response to COVID-19 >>

Bringing Hope and Happiness to United Hebrew’s Campus

In early January, we began administering the COVID-19 vaccine to our residents and staff in early January. Through our strategic partnerships with CVS and Pharmscript, residents and staff in our skilled nursing home, assisted living, and memory care communities have already received or are scheduled to receive the COVID-19 vaccine. The health and safety of our residents, families, and staff is our first and highest priority, and the vaccine enables us to protect our United Hebrew family. Receiving the COVID-19 vaccine is about so much more than protection. It’s about bringing people together. And working towards a healthier future for all.

COVID-19 Updates for Willow Towers Assisted Living

COVID-19 Updates for Willow Gardens Memory Care


COVID-19 Updates for United Hebrew’s Skilled Nursing Facility

Information Hotline

We are updating our telephone hotline daily for families and staff. Please call (914) 355-3800 to receive updates from our administrator, Christine Sanders. Follow our Facebook page for additional updates, photos, and news.

Visitation with your loved ones 

If you would like to schedule a visit with your loved one, please read this CDC information about COVID-19 and review our visitation plan policy and procedures first

Book your visit here

For information on testing centers, click here.

We continue to offer opportunities for you to connect with loved ones. Options include our safe, physically-distanced Window Visits, Video Chat sessions, and compassionate care situation visits. Please contact Carrie Deppong at cdeppong@uhgc.org if you would like to schedule a virtual visit via FaceTime or Skype. Please contact your social worker to schedule a window visit through out first-floor rehabilitation gym.

Staff Testing

We are testing staff in accordance with Governor Cuomo’s most recent Executive Order. All staff are screened daily when they arrive at our facility. If a staff member tests positive, he/she is placed on mandatory quarantine for 14 days and must test negative for COVID-19 prior to returning to work.

Because of health information privacy regulations, we cannot share information about staff members who test COVID-positive/asymptomatic. In addition, the New York State Department of Health advises against our taking the additional step of testing residents in contact with COVID-positive/asymptomatic staff, because we are already adhering to the following strict guidelines: Staff wear appropriate PPE; infection control protocols are in place; and each resident’s vital signs and symptoms of illness are monitored during every staff shift.

Resident Testing

In accordance with Governor Cuomo’s May 11 executive order, we will no longer admit COVID-positive patients to our facility. Any patient admitted to United Hebrew must first test negatively for the virus.

With the support of our partners at the Montefiore Medical Center and in consultation with our physicians, we are now testing residents who present COVID-19 symptoms. If one of our residents tests positive for the virus, we immediately notify their family, then transfer the resident to our COVID Treatment and Recovery Unit. This unit is separate and apart from the rest of our facility, and the staff who work there do not travel anywhere else in our facility.

To date, 95 residents and patients have been safely discharged from the COVID Treatment and Recovery Unit back to their unit or to their homes in the community. We look forward to more positive outcomes!

Communication with families: United Hebrew’s “Adopt a Resident” Program 

Ensuring that our families are up-to-date with what is happening with their loved ones and in our facility is an important priority. To that end, we have implemented an “Adopt a Resident” program, whereby a United Hebrew staff member will serve as a liaison to the family of each resident in our nursing home for the remainder of this pandemic. Each family will receive a call weekly from their designated staff member. This call won’t replace the direct communication that will take place between a nurse or physician and families, should there be a change in your loved one’s condition. Rather, it will serve as a general update and opportunity for families to ask questions.

Safety Measures in Place

Since the onset of the COVID-19 outbreak in this region, we have taken every step possible to keep everyone protected. We scrupulously have been following all guidelines recommended by the CDC and the Department of Health, as well as our own strict protocols. In addition, in accordance with state regulations, we have prepared a Pandemic Emergency Plan, posted here.

We remain diligent and focused on following a strict set of safety measures:

  • We are fortunate to have plenty of Personal Protective Equipment (PPE) for our staff to wear. All of our staff wear face masks and we have made them available to residents who are able to wear them.
  • Screening procedure for staff: All staff have their temperature checked daily, performed by a staff nurse who also checks for signs of illness. If staff show any symptoms, they are sent home to be quarantined.
  • Our clinical leadership staff is performing frequent rounds to ensure resident needs are addressed quickly.
  • We are following strict infection control and prevention guidelines, and performing staff training and audits throughout all departments to ensure competency and compliance.
  • Our clinical team meets at least twice per day to review the latest CDC data and clinical findings so that we are well prepared should any of our residents become ill.

New York State Ombudsman Program

Because of the state directive to close our campus to visitors, all New York State (NYS) Certified Long Term Care Ombudsmen will provide “virtual” visiting by phone, email and other web-based technologies. The Ombudsman Program will continue to respond to and investigate complaints brought forth by resident or family members. Residents wishing to contact the state LTC Ombudsman may call the new helpline number: (914) 500-3406.

Please do not hesitate to contact us with any additional questions at 914-632-2804.

This page was updated March 11, 2021


United Hebrew of New Rochelle

United Hebrew’s vibrant campus of comprehensive care offers an array of services to meet the needs of today’s seniors, from those who are living independently to those with advanced healthcare needs—and everyone in between.

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