COVID-19 Updates

March 05

This page was updated January 20, 2020


  • COVID-19 Information Hotline
  • Visitation with your loved ones
  • Information about the COVID-19 vaccine
  • Testing — Staff and Residents
  • Communication with families
  • Safety measures in place 
  • NYS Ombudsman Program
  • Thank you: To our community and to our staff


COVID-19 Information Hotline

We are updating our telephone hotline daily for families and staff. Please call (914) 355-3800 to receive updates from our administrator, Christine Sanders. Follow our Facebook page for additional updates, photos, and news.

Visitation with your loved ones 

After successfully meeting the criteria set by the Department of Health (DOH) – including the submission of our safety plan, a review of all policies and procedures, and the absence of new positive cases of COVID-19 among residents and staff – we have reopened our doors to visitors on a limited basis. If one of our residents or a staff member subsequently tests positive for COVID-19, we must, according to DOH guidelines, suspend visitation for a period of 14 days. In accordance with DOH and the Centers for Medicare and Medicaid Services (CMS) regulations, residents are permitted to leave the facility for necessary medical appointments only. To find out our current visitation status please call our hotline at (914) 355-3800.

If you would like to schedule a visit with your loved one, please read this CDC information about COVID-19 and review our visitation plan policy and procedures first. For information on testing centers, click here.

We continue to offer opportunities for you to connect with loved ones. Options include our safe, physically-distanced Window Visits, Video Chat sessions, and compassionate care situation visits. Please contact Carrie Deppong at if you would like to schedule a virtual visit via FaceTime or Skype. Please contact your social worker to schedule a window visit through out first-floor rehabilitation gym.

Information about the COVID-19 Vaccine

Please see “Questions and answers about the COVID-19 Vaccine,” provided for our staff, residents, and their family members, via AMDA – The Society for Post-Acute and Long-Term Care Medicine. We have partnered with PharmScript to administer the vaccine and our first clinic was held on January 8.

Staff Testing
We are testing staff in accordance with Governor Cuomo’s most recent Executive Order. All staff are screened daily when they arrive at our facility. If a staff member tests positive, he/she is placed on mandatory quarantine for 14 days and must test negative for COVID-19 prior to returning to work.

Because of health information privacy regulations, we cannot share information about staff members who test COVID-positive/asymptomatic. In addition, the New York State Department of Health advises against our taking the additional step of testing residents in contact with COVID-positive/asymptomatic staff, because we are already adhering to the following strict guidelines: Staff wear appropriate PPE; infection control protocols are in place; and each resident’s vital signs and symptoms of illness are monitored during every staff shift.

Resident Testing

In accordance with Governor Cuomo’s May 11 executive order, we will no longer admit COVID-positive patients to our facility. Any patient admitted to United Hebrew must first test negatively for the virus.

With the support of our partners at the Montefiore Medical Center and in consultation with our physicians, we are now testing residents who present COVID-19 symptoms. If one of our residents tests positive for the virus, we immediately notify their family, then transfer the resident to our COVID Treatment and Recovery Unit. This unit is separate and apart from the rest of our facility, and the staff who work there do not travel anywhere else in our facility.

To date, 80 residents and patients have been safely discharged from the COVID Treatment and Recovery Unit back to their unit or to their homes in the community. We look forward to more positive outcomes!

Communication with families: United Hebrew’s “Adopt a Resident” Program 

Ensuring that our families are up-to-date with what is happening with their loved ones and in our facility is an important priority. To that end, we have implemented an “Adopt a Resident” program, whereby a United Hebrew staff member will serve as a liaison to the family of each resident in our nursing home for the remainder of this pandemic. Each family will receive a call weekly from their designated staff member. This call won’t replace the direct communication that will take place between a nurse or physician and families, should there be a change in your loved one’s condition. Rather, it will serve as a general update and opportunity for families to ask questions.

Safety Measures in Place

Since the onset of the COVID-19 outbreak in this region, we have taken every step possible to keep everyone protected. We scrupulously have been following all guidelines recommended by the CDC and the Department of Health, as well as our own strict protocols. In addition, in accordance with state regulations, we have prepared a Pandemic Emergency Plan, posted here.

In addition to the no-visitation policy we have implemented, we have put into place the following are additional safety measures:

  • We are fortunate to have plenty of Personal Protective Equipment (PPE) for our staff to wear. All of our staff wear face masks and we have made them available to residents who are able to wear them.
  • Screening procedure for staff: All staff have their temperature checked daily, performed by a staff nurse who also checks for signs of illness. If staff show any symptoms, they are sent home to be quarantined.
  • Our clinical leadership staff is performing frequent rounds to ensure resident needs are addressed quickly.
  • We are following strict infection control and prevention guidelines, and performing staff training and audits throughout all departments to ensure competency and compliance.
  • Our clinical team meets at least twice per day to review the latest CDC data and clinical findings so that we are well prepared should any of our residents become ill.

New York State Ombudsman Program

Because of the state directive to close our campus to visitors, all New York State (NYS) Certified Long Term Care Ombudsmen will provide “virtual” visiting by phone, email and other web-based technologies. The Ombudsman Program will continue to respond to and investigate complaints brought forth by resident or family members. Residents wishing to contact the state LTC Ombudsman may call the new helpline number: (914) 500-3406.

To the community: Thank you for your support

We want to thank our community for the support you have given to us since the start of the Covid-19 pandemic. We have received generous financial contributions, hand-written cards and artwork, beautifully made cloth masks, and kind letters to let us know how much you appreciate the care we are providing for our seniors. We’re sharing all of these stories on our Testimonials and Facebook pages.  These generous acts sustain us in our work, and our operation. Thank you.

If you’d like to help, visit our Go Fund Me page to send a gift to our staff, or consider making a tax-deductible donation to United Hebrew of New Rochelle.

You may also send a message to a resident of United Hebrew of Rochelle or a staff member working in our nursing home or one of our assisted living facilities. Please email: or send snail mail to: Administration, United Hebrew of New Rochelle, 391 Pelham Road, New Rochelle, NY 10805

To our staff: Thank you for your essential work

You are our heroes! We want to acknowledge the extreme dedication of our extraordinary team at United Hebrew. From housekeeping and maintenance, to social workers, therapists, recreation staff, dieticians, chefs, security, nurses, physicians, and operations — everyone has gone above and beyond the call of duty to ensure the physical and emotional well-being of our residents.

Thanks to these frontline workers, your loved ones are receiving unconditional emotional support and comfort to help them cope with any anxiety triggered by news of the coronavirus epidemic. Whether helping them log onto an iPad for a virtual visit with a loved one, singing their favorite songs, or just spending a quiet moment together, our staff are truly a source of comfort to residents across our campus. They are helping to fill the void left by residents’ families who are not able to visit during this period.

Please do not hesitate to contact us with any additional questions at 914-632-2804.


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